Dismissing my complaint that I booked a room, paid out of pocket for concert tickets and was going to miss the concert if they were unable to make the check in process shorter than an hour. Paid $500.00 for concert tickets and our room was given away as were many other guests.Īs an Onyx member I was amazed at the level of disrespect and obnoxious behavior that was given by the front desk and the front desk manager. If you are going to advertise that you have elevated the experience one would have when visiting the casino then make it happen. North Texas customers are a HUGE part of your revenue, keep treating your guests like crap and your going to be depleted. Notorious for cancelling rooms or switching people to the older Grand Tower but still charging the $300-$400 rate.Ģ-3 hour wait for food service at all establishmentĬome back down to earth Choctaw.
